Call Center
When you are selling complex products from a call center, success depends on the ability to support searches involving a large number of criteria, in a variety of combinations in real-time. However, because data usually resides on transactional systems, online searches have traditionally been limited to a few well-understood and predefined types of query the system can be tuned to support, yielding results that can only be interpreted by knowledgeable professionals.
SAND gives call center agents the power to search for information about products or services using an unlimited number of search criteria in real-time, extending information into the hands of all call center operatives — not just an elite team — and enabling them to provide a much higher degree of personalized service.
SAND is designed to avoid the technical nightmares afflicting call center applications. Easily scalable to support massive numbers of concurrent user searches, regularly updatable without system downtime, and featuring detailed analytical capabilities, SAND revolutionizes the way your company does business over the phone.
SAND’s unique features address the issues associated with complex searches:
- Rapid execution of searches on any combination of columns
- Load balancing across any number of servers
- Immediate propagation of updates across each of the search instances
- 24×7 operation with full failover capability
- All searches are recorded for path and yield analysis
- Built-in search-widening capabilities
- Dataset navigation and preferential (non-ASCII) sorting
- XML or VEIL (internal messaging) communication over standard IP sockets
SAND removes the barriers preventing your customer service professionals from responding quickly to change, reducing call time, increasing productivity and driving customer satisfaction.
More information
To receive more information from SAND, please complete and submit the following form: